Customers who pay more for SEO services report higher satisfaction rates
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Here is a summary of key findings from the study.
SEO Services in 2019
When it comes to finding SEO services, most small business owners rely on referrals, Google searches, and online reviews. About 75% of business owners say that the reputation of an SEO provider is “very” or “extremely”, which is important in deciding whether to hire them or not. The service provider’s location is also an important consideration. The biggest requirement of SEO service providers is to help business owners attract new customers, and in return, earn more money. Business owners also expect SEO service providers to help increase brand awareness. Obviously, the majority of SEO are not meeting expectations, because only 30% of business owners will recommend their current service provider. What is worth it, the customers working with the agencies reported being more satisfied than the customers working with freelancers. Due to being dissatisfied with the results, the number one reason customers leave their service provider. There were two reasons for customer service and accountability numbers. As a result of all discontent, SEO has a higher turnover rate. More than half the customers said they had worked with several service providers.SEO services report higher
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